Contact
Get in touch
Two addresses, both read by the people who build Tensel. There is no ticket queue in between.
General enquiries
Questions about the product, your account, an invoice or a plan that does not fit. This is also the address for press and partnership enquiries.
contact@tensel.euSecurity disclosure
Report a vulnerability here. Tell us what you found and how to reproduce it, and we will confirm receipt before we do anything else. The security page describes how the platform is isolated and what we commit to.
security@tensel.euSupport while you are signed in
Every plan includes support by email. The Starter plan carries a response commitment of two business days and the Team plan is answered first. Response times are commitments about answering, not guarantees of availability.
Postal address
La Française du Logiciel, 6 rue des Frères Eberts, 67100 Strasbourg, France. Written correspondence about the contract or about your personal data can be sent here.